Privacy Policy

Introduction

Pearlwind is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect information you provide when using our massage therapy services or visiting our website.

This policy applies to all personal data collected through our website, in-person interactions, phone communications, and during treatment sessions. By using our services, you consent to the data practices described in this policy.

Information We Collect

Personal Information

When you book a session or contact us, we may collect:

• Full name and preferred name
• Contact details (email address, phone number)
• Billing address if required
• Appointment history and preferences

Health Information

To provide safe and effective treatment, we collect:

• Current physical condition and areas of concern
• Relevant medical history and contraindications
• Previous injuries or surgeries affecting treatment
• Pressure preferences and sensitivity information
• Session notes documenting treatment provided

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and general location information
• Browser type and operating system
• Pages visited and time spent on site
• Referring website addresses
• Cookie data (see our Cookie Policy for details)

How We Use Your Information

Service Delivery

• Schedule and manage your appointments
• Provide appropriate and safe massage therapy
• Maintain continuity of care across sessions
• Communicate regarding appointments and services

Communication

• Send appointment confirmations and reminders
• Respond to your inquiries and requests
• Provide updates about our services with your consent
• Send important notices about policy changes

Business Operations

• Process payments and maintain financial records
• Improve our services based on feedback
• Analyze website usage to enhance user experience
• Comply with legal and regulatory requirements

Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure storage of physical records in locked cabinets
• Password-protected digital systems with encryption
• Limited access to personal data on need-to-know basis
• Regular review and update of security procedures
• Staff training on data protection requirements

While we take reasonable steps to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security of data transmitted to or stored by us.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Client records: Maintained for seven years from last appointment
• Health information: Retained per Taiwan healthcare regulations
• Financial records: Kept for required tax and accounting periods
• Marketing consent: Until you withdraw permission or request deletion

Information Sharing

We do not sell, rent, or trade your personal information. We may share information only in these circumstances:

With Your Consent

We will share information when you have given explicit permission, such as referrals to other healthcare providers.

Service Providers

We may share data with trusted third parties who assist our business operations:

• Payment processors for transaction handling
• Appointment scheduling platform providers
• Email communication services
• Website hosting and analytics services

Legal Requirements

We may disclose information when required by law, court order, or government regulation, or when necessary to protect the rights, property, or safety of Pearlwind, our clients, or others.

Your Rights

Under Taiwan's Personal Data Protection Act, you have the following rights:

Access and Portability

You may request a copy of the personal information we hold about you. We will provide this in a commonly used electronic format upon request.

Correction

If any personal information we hold is inaccurate or incomplete, you have the right to request correction or update.

Deletion

You may request deletion of your personal data, subject to legal retention requirements and legitimate business needs.

Objection and Restriction

You can object to certain processing of your data or request restriction of processing under specific circumstances.

Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing before withdrawal.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Provide relevant content and information

For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. Treatment of minors requires parental or guardian consent and presence.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending email notification for material changes (if we have your email)